Frequently Asked Questions

1. Does the Netfury Internet Accelerator accelerate Broadband DSL or cable?
2. Can I use Mozilla FireFox browser with Netfury Accelerator?
3. I have two computers; can I share a paid subscription to Netfury Accelerator?
4. Are ad blockers, popup stoppers, personal firewalls and other utilities compatible with Netfury Accelerator?
5. How can I further improve Acceleration performance?
6. Can I use Opera with Netfury Accelerator?
7. My performance was great but has slowed down recently. What can I do?
8. What do the Netfury Icons represent?
9. How can I find out what proxy port number The Netfury Accelerator is using?
10. Can I accelerate my Apple Macintosh using The Netfury Accelerator?
11. Can I Speed Up Internet Explorer 7 (IE7) with Netfury Accelerator?

My performance was great but has slowed down recently. What can I do?

Note: This FAQ is useful if your performance was good at one time but has slowed down. If you have not seen any performance improvements since installing The Netfury Accelerator then there may be several factors that are affecting performance. The following steps will help you quickly isolate the cause of your slow performance.

Is The Netfury Accelerator active on your computer?
If Netfury Accelerator is installed and active on your computer a small 'N' icon is visible (Alterating between Red and Blue) in the Windows taskbar area near the system clock. As you browse the internet the icon in your taskbar should change. Here is a list of icons and their definitions.
More on the Netfury Icons...

Other applications may be taking CPU or network resources from your dial-up connection.
CPU and network performance can be affected by having multiple windows and programs running, which in turns impacts acceleration performance. Please confirm that you are not downloading files and that you do not have unnecessary browser windows open as well as any unnecessary applications streaming media, email or chat windows open.

Run The Netfury Accelerator Diagnostics.
To run Diagnostics click the small Netfury icon in the Windows taskbar and select the Diagnostics option. Click “Run Test”. Do not run this test while downloading files.

Diagnostics runs an eight-part test. The Diagnostics should pass but if any of the steps fail click the help button for recommendations. If there is no obvious remedy you should select the System Info test located in the Diagnostics menu. Then click “Copy Log” to copy the diagnostic and system information to your clipboard. Right-click to paste this information into an email message and send it to Technical Support.

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